FAQs

Before you contact us, here are some answers to frequently asked questions.

When will I receive my tracking number?

You will usually receive your tracking number within 1 to 2 days.

Why isn't my tracking number working?

It may take up to 5 days for your tracking number to be activated after receipt.

How fast is the delivery time?

10-20 working days.

Why is the delivery time longer than normal?

Our shipping times may be slightly longer as many products are individually manufactured and shipped directly from specialized production facilities of international suppliers to ensure the highest quality and an exclusive selection.

What is the exchange/return policy?

We place great importance on customer satisfaction. Should you experience any issues with our products, we will gladly refund your purchase price. Click here to view our return policy.